This Return and Refund Policy (“Policy”) outlines the terms and conditions for returns and refunds for purchases made on the RFisheries e-commerce website (“Site”). By making a purchase on the Site, you agree to comply with the terms of this policy.
1. Return Eligibility:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. Perishable or consumable items are not eligible for return.
2. Return Process:
To initiate a return, contact our customer support team at [Customer Support Email/Phone] within 10hrs from the time of receiving the item. Please provide your order number and a detailed reason for the return.
3. Return Shipping:
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.
4. Inspection and Approval:
Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process the refund or replacement.
5. Refund Process:
Refunds will be processed using the original payment method. Please allow 5-7 days for the refund to appear in your account, depending on your financial institution.
6. Refund Exceptions:
We reserve the right to deny a refund if the returned item does not meet the eligibility criteria or if there is evidence of misuse, damage, or tampering.
7. Replacement or Exchange:
If the item is eligible for replacement or exchange, we will ship the new item to you after the return has been approved.
8. Cancellation Policy:
Orders may be canceled within 1hours of purchase. Contact our customer support team for assistance with cancellations.
9. Damaged or Defective Items:
If you receive a damaged or defective item, contact our customer support team within 3hrs of receiving the item. We will provide instructions on returning the item or may offer a replacement or refund.
10. Contact Us:
For questions or concerns regarding returns and refunds, please contact our customer support team at:
Tel: +234 803 226 0644 / +234 803 459 3964
11. Governing Law:
This Return and Refund Policy are governed by the laws of Republic of Nigeria, without regard to its conflict of law principles.
By making a purchase on the RFisheries e-commerce Site, you acknowledge and agree to the terms of this Return and Refund Policy.
Last updated: January 2024